🚀 Service Desk Technician
📍 Bromsgrove | 💰 £29,000 – £31,670 DOE |
Ready to take the next step in your IT support career?
The Best Connection is growing its IT team and is looking for a Service Desk Technician to join our modern Head Office in Bromsgrove.
If you’re a calm, capable problem-solver who enjoys helping people and fixing technical issues, this is a great opportunity to join a busy, supportive IT environment where your skills will make a real difference every day.
Working closely with the Service Delivery Manager, you’ll play a key role in supporting, maintaining, and improving our core systems across the business.
💡 What You’ll Be Doing
As a Service Desk Technician, you’ll be the first point of escalation for the Service Desk team, helping to keep our people connected, supported, and productive.
Your day-to-day will include:
- Providing support to internal users across a range of IT issues
- Troubleshooting hardware, software, and communication problems both locally and remotely
- Diagnosing faults quickly and identifying the most effective solution
- Escalating unresolved issues through the correct channels with clear, detailed notes
- Logging incidents, requests, actions, and resolutions accurately within the ITSM system
- Prioritising issues based on urgency and business impact
- Keeping users informed with regular updates in line with SLAs and target resolution times
- Supporting the setup, installation, and replacement of hardware
- Maintaining accurate asset registers throughout the full equipment lifecycle
- Identifying opportunities to improve service desk processes and ways of working
- Occasionally travelling to sites when remote support isn’t possible
🎁 What’s in It for You?
We know great people are looking for more than just a salary — so we offer a benefits package designed to support you both in and out of work:
💰 Salary & Rewards
- £29,000 – £31,670, depending on experience
🏖️ Holiday
- 30 days holiday, rising to 33 days after one year
(including bank holidays)
✨ Additional Benefits
- Free on-site parking
- Pension scheme
- Cycle-to-work scheme
- Access to an employee benefits platform
- Friendly, modern office environment
👤 About You
We’re looking for someone who is technically capable, customer-focused, and confident under pressure.
Essential:
- Good understanding of computer systems, mobile devices, and other IT equipment
- Ability to diagnose and resolve technical issues
- Excellent communication and customer service skills
- Strong spoken and written English
- Calm, professional, and approachable manner
- Qualifications in IT, Computer Science, or a related field
- Previous experience in a help desk, service desk, or technical support role
Desirable:
- Flexibility to travel occasionally, including rare overnight stays
- Full UK driving licence
🏢 About Us
Founded in 1991, The Best Connection is one of the UK’s leading suppliers of temporary labour to the industrial, HGV, warehouse, and distribution sectors.
With a nationwide network of 80+ branches, we continue to grow, invest in technology, and improve the way we support our teams across the business.
We are proud to be an Equal Opportunities Employer.
⏰ Hours of Work
Monday to Friday
Up to 37.5 hours per week
Includes a 1-hour lunch break each day
📍 Office-based in Bromsgrove
✅ Additional Information
All offers of employment are subject to:
- Satisfactory references
- DBS checks
📩 Apply Now
If you’re looking for a role where you can build your IT career, work with a supportive team, and make a real impact across a growing business, we’d love to hear from you.
Apply today to join The Best Connection as our next Service Desk Technician.