Head of Onsite Services
Bromsgrove | National Leadership Opportunity | Workforce Solutions & Recruitment Industry
Lead National Operations. Drive Client Retention. Shape Service Excellence.
The Best Connection is one of the UK's leading providers of workforce solutions, supporting clients nationwide with high-volume recruitment, onsite recruitment and managed service programmes.
We are seeking an experienced Head of Onsite Services to lead and develop our national onsite recruitment operation, overseeing multiple client locations and our Project Implementations Team.
This is a senior leadership role responsible for delivering operational excellence, strengthening strategic client relationships, driving customer retention, and ensuring the successful implementation of national workforce solutions across multiple locations.
Working closely with the COO, Sales & Key Accounts Director, branch network and senior stakeholders, you will play a key role in supporting revenue growth, client satisfaction, service innovation and long-term business success.
Benefits
- A highly competitive salary package reflective of the strategic importance and national scope of the role.
- Company car or annual car allowance
- 30 days annual leave, increasing to 33 days with service (including bank holidays)
- Company pension scheme
- Employee-Owned Trust benefits
- Cycle to Work scheme
- Free onsite parking
- Discounted gym membership
- 24/7 GP access
- Optional healthcare plan
- Employee Assistance Programme
- Hundreds of retail, leisure and lifestyle discounts
- Up to 2 paid volunteering days per year
Key Responsibilities
Leadership & Operational Management
- Lead, develop and inspire a high-performing national Onsite Services team.
- Provide strategic leadership to Area Account Managers, Senior Contract Managers, Contract Managers and Contract Coordinators.
- Represent Onsite Services within the Operational Leadership Team and contribute to wider business strategy.
- Create a culture of accountability, continuous improvement and customer excellence across all locations.
National Onsite & Workforce Solutions Strategy
- Develop and implement a scalable national onsite recruitment and workforce solutions model.
- Standardise service delivery, governance, compliance and operational best practice across multiple client sites.
- Drive consistency in reporting, management information, technology utilisation and customer service standards.
- Ensure operational delivery supports both client objectives and commercial performance.
Client Retention, Strategic Accounts & Commercial Performance
- Lead the operational strategy for client retention and customer satisfaction.
- Support the Sales & Key Accounts Director with strategic account development, contract renewals and growth opportunities.
- Build strong relationships with senior client stakeholders across national and multi-site accounts.
- Use customer feedback, NPS data and KPIs to identify risks, improve service delivery and strengthen client partnerships.
- Support the growth of key accounts through exceptional service delivery and operational excellence.
Project Implementation & Service Delivery
- Lead the Project Implementations Team from contract award through to successful go-live and long-term delivery.
- Ensure all implementations are effectively planned, resourced and executed.
- Manage onboarding programmes for major workforce solutions and onsite recruitment contracts.
- Drive continuous improvement initiatives that enhance operational efficiency, compliance and customer experience.
- Act as a senior escalation point for operational and client-related issues.
About You
We're looking for a commercially aware operational leader with experience managing large-scale onsite recruitment, managed services or workforce solutions operations.
Essential Skills & Experience
- Proven senior leadership experience within onsite recruitment, workforce solutions, managed services or high-volume recruitment environments.
- Experience leading geographically dispersed teams across multiple locations.
- Strong understanding of client retention, account management, operational delivery and commercial performance.
- Experience implementing consistent operating models across national or multi-site operations.
- Strong knowledge of recruitment compliance, governance and right-to-work requirements.
- Proven success leading complex client implementations and service improvement programmes.
- Experience working with strategic accounts, national accounts or enterprise-level customers.
- Excellent stakeholder management, client relationship and communication skills.
- Strong analytical capability, including KPI management, reporting and performance improvement.
- Experience using technology, automation and AI solutions to improve service delivery.
- Full UK driving licence and willingness to travel nationally.
Desirable Experience
- Experience within managed service programmes (MSP), onsite recruitment or workforce management solutions.
- Exposure to large-scale industrial, logistics or manufacturing recruitment operations.
- Experience supporting sales presentations, tenders, bids and workforce solution proposals.
- Knowledge of national recruitment contracts and multi-site customer environments.
- Experience managing significant operational budgets and revenue-generating client portfolios.
Why Join The Best Connection?
Founded in 1991, The Best Connection has become one of the UK's most respected recruitment and workforce solutions providers. As an Employee-Owned Trust, our people directly share in the success they help create.
This is a unique opportunity to shape the future of a nationally recognised business, influence strategic client relationships and lead a growing onsite recruitment operation with genuine impact across the organisation.
Apply now and help shape the future of workforce solutions and onsite recruitment at The Best Connection.